Conditions of sale

Instaprint LLC Terms and Conditions  Updated 7-1-2020


Products offered through this Site are offered subject to availability. All prices, discounts, and promotions posted on this Site are subject to change without notice. You agree to be responsible for all orders placed using your account, username, password, or other security information. All orders must be accepted by us. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. For example, Instaprint LLC reserves the right not to print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. You shall not use the Instaprint LLC Service to violate any applicable laws or to infringe upon any third party’s rights.

Age Requirements for Purchases
Instaprint LLC sells products only to adults, not children, who can purchase with a credit card or other permitted payment method. You must be at least 18-years-old and fully able and competent to use the Instaprint LLC Service and purchase services and/or products from us. Those under the age of 18-years-old may use the Instaprint LLC Service only with the involvement of a parent or guardian. By placing an order with Instaprint LLC or by clicking on “place order,” you hereby represent and warrant that you are at least 18-years-old and that you are legally able to enter into any and all purchase agreements with us and our partners, vendors, agents, and service providers.

Order Approval
You are fully responsible for the final proof and layout approval (including, without limitation, approval over your Design Services (as defined below) and Logo Services (as defined below) order(s)) prior to the confirmation and printing process. ALL approvals are final. Instaprint LLC is NOT LIABLE for any errors in a final product caused by you or approved by you including, without limitation, any of the following reasons: misspellings, graphics, bleeds, grammar, damaged fonts, small fonts, the orientation of files, punctuation, wrong cuts, incorrect or missing folds, and finished product size. Under no circumstances will Instaprint LLC be held liable.

User Content
When using the Instaprint LLC Service, you are providing us a license to User Content as set forth in the Terms of Use. You agree that you shall be solely responsible for any violations of any relevant laws and for any infringement of third-party rights caused by any User Content (as defined in the Terms of Use) that you provide or transmit to us.

You may not submit any User Content that contains any unlawful, threatening, abusive, libelous, defamatory, discriminatory, obscene, vulgar, pornographic (including, but not limited to, child pornography), profane, obscene, lewd, lascivious, filthy, vile or indecent information of any kind, including images and language;
Contains any message that constitutes, encourages, or incites conduct that would constitute a criminal offense or give rise to civil liability Contains a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; or
Contains any information or other material that violates or infringes upon the rights of Instaprint LLC or any third party, including material that is an invasion of privacy or publicity rights; is protected by copyright, trademark, or other proprietary rights; or is a derivative work with respect thereto, without first obtaining permission from the owner or right holder.

You acknowledge that Instaprint LLC does not pre-screen User Content. Instaprint LLC and its affiliates reserve the right (but not the obligation) to remove any User Content, at any time, for any reason, in their sole discretion, including, but not limited to, when User Content violates these Terms of Sale or may otherwise be objectionable. You further acknowledge and agree that Instaprint LLC may preserve User Content and may also disclose User Content if required to do so by law or if there is a certain belief that such preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Sale; (iii) respond to claims that the User Content violates the rights of third-parties; or (iv) protect the rights, property, or personal safety of Instaprint LLC, its users and the public. We advise that you keep a copy of all User Content uploaded to Instaprint LLC, as we will not be able to send back any of your files/content at any given time. Instaprint LLC maintains no guarantee that User Content uploaded into our system or provided by us as a background, template, or clip art asset will be available in the future. After order fulfillment, your User Content, and the proofs that Instaprint LLC sent you may be removed/deleted at any time without notice.

Color Proofing, Matching & Printing
Instaprint LLC is not liable for color matching or ink density on screen proofs approved by you. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density. Instaprint LLC will use commercially reasonable efforts to match the gradient density of each color, but Instaprint LLC is not liable for the final appearance of a color.

Important: Your order will not be processed until payment is received in full.

Sales Tax
Please be notified that sales tax may apply to your order(s)

Coupons and Free Shipping
All coupons are limited to one-time use only. Coupons cannot be combined with another coupon, offer or discount, or with free shipping. Coupons may be valid for a limited time only. See specific coupons for discount code and details. The discount applies to the printing cost only and is not applicable to tax or shipping and handling charges. Coupons cannot be applied to certain orders including, but not limited to, orders containing custom quotes, direct marketing, or mailing services. All coupons must be applied at the time of checkout unless otherwise stated. Coupons cannot be applied after the order has been placed.

For free standard shipping, no coupon is required. Terms for free shipping may vary per order and may be valid for a limited time only. Free standard shipping applies to the Continental U.S. only and excludes Hawaii & Alaska. Free standard shipping excludes rush orders. Free shipping and a coupon, offer or discount cannot be applied at the same time.
Instaprint LLC reserve the right to suspend any coupons or shipping and handling discounts at any time without notice.

Returns and Refunds
Due to the nature of printing, every job is custom-made using your files or approved artwork. ALL SALES ARE FINAL. Instaprint LLC provides no refunds or credit for any orders (including, but not limited to, product orders, Design Services orders, and Logo Services orders) unless Instaprint LLC cancels such orders in its sole discretion. You must notify Instaprint LLC within 3 (3) business days following the date of pick-up or delivery of any defects discovered in the ordered product. After such notification, if we verify that we made an error in our reasonable discretion, we will re-print the order. In order to receive a replacement, you may be asked to return one hundred percent (100%) of the received product within fifteen (5) days (at your own expense) from the time the ordered product was picked up and/or delivered.

Order Pick-Up
At this time Instaprint LLC does not offer for pick up at any of our locations.  All orders are delivered free of charge.

Order Shipping & Delivery
Instaprint LLC will use commercially reasonable efforts to ensure that delivery schedules are met. Notwithstanding the foregoing, Instaprint LLC is not liable for any delays in shipping. In no event shall GotPrint be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery for any reason including, but not limited to, delays in shipments caused by weather conditions, shipping company delays, increase in volume during the holiday season, information received on a holiday or a non-business day, international customs issues or any other circumstances beyond Instaprint LLC direct control. Instaprint LLC shipment and delivery dates are merely estimates calculated based upon estimates provided by our suppliers and cannot be guaranteed. When a package is not delivered due to an error made by you in submitting the proper shipping address, Instaprint LLC will reship the package with the corrected address and charge an additional shipping fee for the shipment for which you will be responsible. Please note that section applies to all orders, including, without limitation, mailing services, direct marketing services, and EDDM®.
Further, please note that due to size limitations, we will not ship to PO Boxes.

Title and risk of loss pass to you upon our transfer of the products you ordered to the carrier responsible for delivery. Instaprint LLC is not responsible for any delays or damages caused during transit or delivery, for any 3rd party shipping errors or omissions, nor for any charges or fees incurred due to packages that were lost or damaged in transit.

Mailing Services, Direct Marketing Services, and Every Door Direct Mail®
Since the Instaprint LLC permit number is indicated on the Indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you up to five (5) samples.
Instaprint LLC permit Indicia is the sole and exclusive property of Instaprint LLC and can only be used by Instaprint LLC. Any misuse of Instaprint LLC permits Indicia is strictly prohibited and will result in an automatic cancellation of your account, charges for the violation, and any postage fees. Further, you will be subject to any other remedies available to Instaprint LLC

MAILING LIST DATA ARE SOLD ON A STRICTLY “AS IS” and “as available” basis. Instaprint LLC does not and will not make any warranties, representations, or guarantees as to, and assume no responsibility for, the correctness, sufficiency, completeness, or efficacy of the MAILING LIST DATA. Our mailing lists are purchased from A third-party vendor who only sells them to the trade client. Lists are scrubbed and cleaned prior to each mailing to ensure up-to-date and current data is available.

Full-Service Every Door Direct Mail® (EDDM®) customers: Once your EDDM® order has left our facility, we are not responsible for lost, delayed or damaged EDDM® postcards, mailings, or packages. Instaprint LLC is not responsible for any issues that occur in transit or once USPS® has taken possession of the order(s).

At Instaprint LLC we will use commercially reasonable efforts to ensure that delivery schedules are met in connection with mailing services, direct marketing services, and EDDM®. Notwithstanding the foregoing, Instaprint LLC is not liable for any failure to meet any delivery schedule in connection with mailing services, direct marketing services, and EDDM®. In no event shall Instaprint LLC be liable for any direct, indirect, consequential, or incidental damages resulting from any failure to meet such delivery schedule.

Need help?

Contact us at {email} for questions related to refunds and returns.

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